Social Media Marketing HOW-TO Guide



Based upon our successful seminar and webinar series we've been presenting on Social Network and Web 2.0 Marketing over the past few years, we've developed this 17-part Social Network Marketing HOW-TO GUIDE, walking you through each step in promoting your company using social network marketing in a careful and very detailed format.




  1. Building Your Web 2.0 Business Presence

    • Facebook fan page
    • LinkedIn Group
    • Twitter Profile
    • Discuss the power of branding in the small square icon image
  2. Content Tools for your Web 2.0 Business Presence

    • Blog for the written word and integrated into Facebook, Twitter and LinkedIn

      • How to choose a blog software (Wordpress, Blogspot or Tumblr)
      • What to blog about - story to tell for your business
      • Examples for destination marketing
      • Commenting, labels and tags
    • Status Updates and Twitter

      • Discuss hash tags, @ symbols, etc.
    • Photos added to Flickr and integrated into Facebook, Twitter and blog
    • Video added to YouTube and integrated into Facebook
  3. How these basic social networking tools work together

    • Describe how the blog integrates with Facebook and Twitter
    • Linking Facebook fan page to Twitter
    • These social media sites (touch points) need an audience
    • Measuring this audience using Bit.ly
  4. Managing and promoting events in social networking
  5. Facebook News Feed

    • Facebook's news feed and the viral nature of reaching "friends of friends"
    • The basic posting of a link
    • Photos and events most viral components of Facebook news feed
    • Tricks for getting people to tag themselves in photos
    • Discuss viral nature of likes, comments and shares

      • Discuss managing comments as customer relationship management

  6. Messaging and direct communication tools in social networks
  7. Social network marketing and search

    • How is Facebook content searched
    • Every element should link back to each other
    • How is Twitter content searched (trends, OneRiot.com, Google's new search)
    • Social network marketing and search engine optimization (SEO)
  8. Facebook advertising - how to
  9. Other social networks (automated ones including Plaxo and FriendFeed)

    • How to connect social media content in these sites
    • Tricks for adding connections/fans/followers
    • Using sites such as retaggr.com and unhub.com
  10. Other social networks (manual)

    • Discuss how each niche community has a few key social networks worth looking at, i.e., Yelp.com, TripAdvisor.com, Ning.com sites, TripWolf.com, etc.
  11. Putting Twitter To Use For Your Company

    • 3rd party programs and how they can help maximize Twitter marketing effectiveness

      • TweetDeck
      • Seesmic
      • HootSuite
    • The power of the ReTweet

      • Why should you ReTweet other Twitter postings?
      • Why should your goal to be to have your Twitter postings ReTweeted?

  12. Other social networks useful for content

    • Digg - great tool for expanding the reach of articles written by your organization
    • Delicious - bookmark articles relevant to your industry. Great tool to use as a "thought leader" in your field; also has RSS feed for integration into other sites and to set up to Twitter automatically.
    • Google Reader - handy tool to highlight key articles you may like as well, similar in scope to Delicious
  13. How to make your website's content maximized for social networking tools

    • Code for thumbnail image preferences and RSS feed automation
    • Various methods of adding share buttons to a site
    • Making it quick and easy to find and join your various social networking sites
  14. Measuring Social Network Marketing ROI

    • Facebook Insights
    • Twitter's companion site, bit.ly
  15. Tips and Tricks

    • Using Ping.fm for status updates
    • Using Posterous.com for larger content updates
    • Including custom HTML in your Facebook fan page
    • Commenting on blog postings, Facebook postings and LinkedIn discussions related to your industry
  16. Twitter strategies
  17. Mobile social network marketing (includes Facebook mobile as well as Google Buzz; Mobile only tools include Loopt.com and FourSquare.com).

September 2009 Gay Business Report

How Do I Get My Web 2.0 and Social Networking World All Working Together in Synchronized Harmony?
Finding the most efficient ways of using photos, blogs and videos to promote your company on the Internet, far and wide!

...from our July 2009 Gay Business Report, we went into great detail as to how and why to use Twitter, and over the past two months, even more has evolved on this topic that provides even greater relevancy to using Twitter in our business lives. But Twitter is still only part of the story, as it is both one of our primary TOOLS?for managing our online content and one of our primary TOUCH POINTS?for communicating our content’s message to a wide and relevant audience worldwide...


Other Highlights

  • Updates on our Social Network Marketing Webinars
  • How To: Manage Social Media Goals and Expections
  • Interview with Scott Monty, Global Digital
    Communications Manager at Ford
  • 13 Steps That Transformed One Company From
    Invisible King to Sought Leader
  • 9 Rules of Facebook Promotion Every Small
    Business Should Know
  • New Study Shows How Different Generations Use
    Facebook
  • Ooh la la NLGJA: National Lesbian and Gay
    Journalists Association focusing on new media,
    economic pressures and professional development
    at Montreal convention this month

Direct Link to September 2009 Gay Business Report:
http://www.pinkbananamedia.com/pdf/pbmbizreport_sep2009.pdf

How Do I Get My Web 2.0 and Social Networking World All Working Together in Synchronized Harmony?

Finding the most efficient ways of using photos, blogs and videos to promote your company on the Internet, far and wide!

It’s interesting, but as we enter into the latter half of 2009, we can look back less than a year and see how when it comes to social network marketing, we’re living history as we speak. There was a day when only a small handful of early adopters even knew what Twitter was. Now, it’s become part of our daily dialogue (can you say “Tweet”), the way “Google” has turned into “Googling” and become a verb.

From our July 2009 Gay Business Report, we went into great detail as to how and why to use Twitter, and over the past two months, even more has evolved on this topic that provides even greater relevancy to using Twitter in our business lives. But Twitter is still only part of the story, as it is both one of our primary TOOLS for managing our online content and one of our primary TOUCH POINTS for communicating our content’s message to a wide and relevant audience worldwide.

Our company’s main focus with clients is to break up the social networking world into two main components, the TOOLS used in social networking (photos, videos, blogs and micro-blogs) and the TOUCH POINTS used to broadcast the photo/video/blog message to as wide an audience as possible. There is a lot of gray area in this concept, as the tools used in placing photos, videos and blogs online are also some of the best touch points to use when broadcasting that message and communicating with as wide an audience as possible. When placing photos online, Flickr.com serves as both an excellent site to post, manage and maintain a user’s photo albums, as well as serves as one of the best sites to share photos with other Flickr.com users using some of their social networking features they’ve built into their site. Lastly, Flickr.com is also one of the best sites to use when virally spreading those photos far and wide online, as their RSS and XML?features, as well as their integration with Twitter.com, blogs and other sites.

It is this concept, using sites such as Flickr.com for photos, YouTube.com for videos, Blogger or Wordpress for blogs and Twitter.com for micro-blogs (also known as status updates) that should form the cornerstone of every social network marketing plan in place today. This content is then integrated with your social networking sites including Facebook, FriendFeed, LinkedIn and Twitter (yes, Twitter... thus the gray area of Twitter being both a tool and a touch point), and the more automated this integration is for you, the easier your life is and the more efficient your social network marketing strategy becomes.

For example, let’s say you have some photos you’ve taken of a business reception or mixer you attended, and you plan on using a few of those photos for your blog posting as well. Here’s what to do.

1. Upload the photos to Flickr.com and specify that they are part of a SET all their own (in Flickr.com, a set is synonymous with a photo album). You can upload the photos directly online at Flickr.com or use their handy photo uploading software, which makes your photo uploading work even quicker and easier.

2. When using the Flickr uploading tool, you can both create a description for the Photo Set as well as for each individual photo. If you have all of the photos selected (using CTRL-A or your Control Key to select multipe individual photos at once), you can also specify a generic description for each photo as well. Make these descriptions work for you by being exact about what event the photos were taken, along with the website addresses of the organizations you wish to promote. If you’re just an attendee, be sure to add “Photos Taken By: xxx” and enter both your company name and your website address. Do the same for the general photo set description, and now when someone clicks on any of your photos, they will be just one click away from where you want them to be... either your website, a specific page on your website, your client’s website, etc. Your Flickr.com profile will also have your website information on it as well, but since the user has to actually find your profile link, click on it, etc., you’ve now maximized your photo’s performance by placing all of that information and more directly in each individual photo’s description.

3. Place a few of these photos into one or more relevant Flickr.com groups. If the photos are related to gay travel, then make sure you’re a part of a few gay travel Flickr.com groups (some groups have thousands of members). This creates just another way for your photos to be seent.

4. Using the integration feature of Flickr.com to Twitter.com, you can select a few key photos and click on “Share”. Scrolling down to their BLOG selection under Share will allow you one-click access to then sharing your photo using Twitter as well. Use some good key words to describe your photo as you send it out into the “Twittersphere” as you want as many people to find and click on the photo as possible. Your photo will have a new link using http://flic.kr and this link will display your photo, the descriptive text you entered along with hyperlinks, thumbnails of additional photos in this photo set, direct links to your other photos and to your profile, etc. All of these can then allow a user to discover more and more about you, your company and some of the various activities you and your company are doing. You are both informing and entertaining your viewers, with the hope of further engaging them andconverting some of them into potential clients.

The rest is easy... you would then write your blog, use some of your photos in the blog posting, and link to this Flickr.com photo set directly from your blog. You would also make sure to upload these photos into a new album you’ve created, but from your Facebook Fan/Business page. Placing these photos onto your business page and not your personal page means that every online Facebook viewer who checks out one of your photos is exposed to your business, not just you as an individual. Of course, since you’ll probably be in a few of the photos, they will be linked from your personal profile since you’ll be tagging yourself in these photos as well and they will be featured in your profile’s news feed.

And yet, we’re not stopping here... your blog is hopefully already integrated into Facebook Fan page using the NOTES feature of Facebook, whereby you can automatically have your blog postings appear in your Facebook Fan page with no extra work on your part. Thus, after posting your blog and waiting a few hours (these integrations aren’t always instantaneous), you can check out your Facebook Fan page and find that your members have already commented and shared this posting with their friends as well.

A lot of time was not spent on these last concepts, as most people seem to be more and more comfortable with how Facebook and blogs work nowadays. We’ve written extensively on them in previous Gay Business Reports as well. Our main focus now is to do a more in-depth analysis of the way these components work together, especially using some of the newest tools at our fingertips such as Twitter.

On that note, let’s continue the thought process from above. Your blog posting is now on Facebook, but it hasn’t made its way automatically to Twitter. That is where TwitterFeed.com comes in. Using TwitterFeed.com (or other programs out there including HootSuite.com), you can automatically have your blog postings converted into a Twitter, along with a shortened URL, and posted to your account automatically. By also having a Bit.ly account (http://www.bit.ly), you can also make it so that you have more detailed analysis of how many click-throughs you receive, as well as how many click-throughs your blog posting has received from others ReTweeting it as well. You’d be fascinated to learn that some articles and blog postings are now receiving between 100 and 1,000 click-throughs on a normal run, and others related to hotter topics receiving upwards of 10,000 click-throughs and more. Thus, Twitter is a force to be reckoned with... do we really want to ignore such click-throughs driving RELEVANT?traffic (aka potential clients) to our website?

Further continuing along the thought process from above, let’s go back to Facebook but keep thinking about Twitter. You’re on your Facebook Fan page and you want to communicate with your members and other viewers of your fan page. Just a week ago, Facebook enabled your Facebook Fan page to integrate with your Twitter account so that when you post a business-oriented status update in your fan page, it can automatically appear as a Twitter as well. This is powerful, in that it allows you to post once on Facebook and have it appear on Twitter as well. We’ve argued in the past that to post your Twitters automatically into Facebook is not the right way to go, and we stand behind this still. Twitter conversations are developing a life of their own, with retweets, Twitter replies, shortened URLs and more, and these conversations are no longer in the form of status updates to be shared on Facebook as well. Especially in your personal profile. But to share a business posting FROM Facebook TO Twitter is relevant, in that you are starting a conversation from Facebook and allowing it to have a life in both places now. On Facebook, the conversation takes the form of comments which stay on Facebook and appear below your original status update. On Twitter, they take the form of replies using the @ symbol and ReTweets using the RT sign, with perhaps a few # signs thrown in by other users to improve their search relevance. All more indications that your Twitters now have a life of their separate from status updates in Facebook.

Of course, these same rules starting with Flickr.com above apply equally well to videos on YouTube.com as well. You’ll typically have less views on a video than you would on a photo, but the views you do receive are considerably more engaged in you, your product and your service. Using sites such as 12Seconds.TV, your video can quickly and easily be integrated on Twitter as well.

Stay tuned for our next posting in the upcoming Gay Business Report where we apply everything we’ve just discussed here in this article and take this process further, setting you up as a potential “Thought Leader” in your specific field.

Direct Link to September 2009 Gay Business Report:
http://www.pinkbananamedia.com/pdf/pbmbizreport_sep2009.pdf

How the Social Networks Can All Work Together

We are working on an article for the September 2009 Gay Business Report that ties in nicely with Part 2 of our upcoming webinar we are doing on September 2nd, focusing on some of the more advanced trends and techniques in social network marketing as we enter the latter half of 2009.

The focus of this article, and what we touch on in our webinar and offer as a service to our clients, is all about setting a social network marketing strategy that includes and brings together the various social network marketing activities a person or company is doing, into one cohesive marketing plan and execution.

Part 1 of our discussions is always easy... it focuses on Facebook, as Facebook is a great place for most of us to start... to cut our teeth, so to speak, on how social network marketing works. And for many of us, Facebook can be the beginning and the end of our social network marketing strategy, as it provides us a platform from which to speak our mind (status updates), share links of our own blog postings and articles we like, share and tag photos and videos, and most importantly, provides us with a strong and lively audience paying attention to what it is we have to say.

From this Facebook page, all social network marketing techniques and habits can be taught and learned, and it's no secret that the majority of businesses large and small are in the process of figuring this out now.

But what about the world outside of Facebook, starting with Twitter? The #1 thing many of us in social network marketing hear nowadays is "why Twitter?" or "I don't understand Twitter", or better yet "I don't give two hoots about Twitter!" Which is all fine and good. But if you're in business... any business... your competitors probably do understand Twitter and do give two hoots about putting it to work for them.

A lot has been written about Twitter, and we've summarized our thoughts on the subject in the blog posting found here. The real question isn't "why Twitter" anymore, but rather, how do we get our Twitters, our Flickr photos, our YouTube videos, our blog postings, our bookmark sharing, our Google Reader article shares and more all working in sync with each other, and in a more fully automated fashion, broadcasting their message to our various audiences found on Facebook, Plaxo, LinkedIn, FriendFeed and more.

Thus, when you post a new blog entry or upload a new photo onto not just Facebook, but also Flickr, how do you get those blog entries and those photos out there working for you, automatically. When you read an article related to your business, product or service, how do you share this article with your peers and set yourself up as a thought leader on one or more particular subjects. And lastly, why is it wrong if your business simply synchronizes your Twitters to your Facebook status updates, not realizing that the conversations being had on Twitter are becoming completely separate from the status updates you're posting on Facebook.

More importantly, once you've got this system in place and working smoothly, how do you spend the least amount of hours possible in this new marketing initiative and yet get the most marketing output, in the form of web traffic, leads and sales, out of this strategy? That is the key... to first get all of these social network marketing activities working together, ensuring there is an audience out there paying attention, and then automating this in a way that allows you to carry on and conduct business, as well as follow up on all of the new business this marketing strategy has opened up for your company.

So watch for this upcoming article, and if this is of interest to you, please do attend Part 2 of our upcoming webinar and/or request from us a proposal for putting together a unique social network marketing strategy that is right for your business.

Understanding the Business Use of Twitter


It’s all in the tools that lay “on top” of Twitter, illuminating those millions of conversations per hour and allowing the “crowd” to take the lead in journalism.

It’s no secret we’re living history as we speak when it comes to the technological advances in social network marketing we’re seeing today. One often heard quip is “can’t it all just stop for a little while so that the rest of us can catch up!?”

Well, as we all know, it’s not going to stop, and ever since the recent Iranian Election coverage on Twitter.com, it’s clear there is definitely SOMETHING going on, but what that “something” is can be a challenge to wrap one’s head around.

Google knows there is something there... over the past few years, Google has become one of the top destinations online users go to when they want multiple sources of up-to-the-minute news, and they want it first! Google’s method, of course, is in their superior algorithms scouring the web for top news content as it happens. But with this recent election coverage, Twitter emerged as the new front-runner in the race for quality access to information first, and both Google and Facebook have taken notice.

Why is this so important, and why should anyone care about the millions of Twitters out there that range from “I’m off to walk my dog right now” to “I just saw Jennifer Lopez eating a bagle”? The fact is that for most Twitters, it is just a sea of useless information, and when one goes to Twitter.com to see these various “status updates” changing by the minute, one wonders how this can help them... in life and in business.

The first glimpse into how this can help a business is by getting away from that Twitter.com front page experience and moving quickly into the recently launched SEARCH function on Twitter. Using this, one can do a quick search of key terms relevant to their business, such as “hotel Miami” to find various conversations going on out there in the “Twitter-Sphere” that are mentioning these key word search terms.

And what does one find when doing this? A potpourri of various business deals, user reviews and also a bit of junk related to the world of hotels in Miami. Following along to find out WHO is chatting about hotels in Miami can lead one to become connected to other businesses and key influencers out there in the Miami hotel and travel world. By clicking on the user’s name or icon, one can learn more about who is chatting about this topic by reading their short Twitter bio or by clicking over to their website directly. By connecting with this individual, in the form of a FOLLOW, one can build a nice Twitter network of other individuals and businesses that have useful in formation related to the world of hotels and travel in Miami.

This is what I call LEVEL 1 in the world of Twitter usefulness. It’s better than reading random status updates all day, but it’s still a bit messy when it comes to spending quality time getting quick, quality results in a timely manner.

The next step, LEVEL 2 of mining the Twitter world for useful information, is in using one of the newly developing 3rd party programs created specifically for this task. Twitter is different from Facebook in that Twitters have started from Day One as OPEN SOURCE technology. Any programmer could build an interface to work with Twitters, and build they did, developing a wide variety of unique programs for using Twitter ways the founders could not have dreamed of. Two top contenders, TweetDeck and Seesmic Desktop, turn on the lights and bring even more order to the chaos of those millions of “Tweets” going on out there in real time, every minute of every hour of every day.

What these two programs do is allow the user quick updated access to the various searches one may wish to do on a daily basis related to your business. All of the most recent Tweets found using the key search terms one is using on Google today can be kept organized and up-to-date using these programs. In addition, for those individuals and businesses a person is currently “following” on Twitter, these contacts can be organized into Groups, very similar to the Friends List feature found on Facebook today. Using Groups, one can create a group related to business, one for travel, one for personal use, etc. These groups provide immediate screening and filtering of the Tweets one is currently following today, making the act of staying current on Twitter just a bit easier than it once was.

These programs also allow the online user the capability of automatically creating shortened URLs (using bit.ly and tinyurl.com) for use in Twitter, as well as automatically allowing the online user the capability of uploading and linking to photos and videos. As these technologies develop, they begin to look more and more like Facebook does today, including emulating the key features of Facebook that has made this social network so powerful over the past year. In addition, they both integrate with Facebook as well, and when one places a Facebook Status Update feed side by side with their Twitter feed when using these programs, the comparisons become obvious and the reasons why Facebook re-engineered their entire system to become more like Twitter also becomes more clear.

Lastly, these programs allow the online user the capability, in one click, of seeing what some of the top “conversations” are among the people and businesses one is following, as well as within the key word searches being followed. Such immediate access to current “trends” and “topics” within a series of conversations is very powerful, and leads us one step closer to what I define as LEVEL 3 of the power and utility of Twitter today.

Let’s start big picture. Before the Internet, we learned about what was happening in the world via a small handful of television stations, print magazines, newspapers and radio. Just prior to the Internet, we had even more access to choices and information with the advent of Cable TV, providing us access to history, science, travel and food, just to name a few of the key topics covered early on.

Then came the Internet, and websites blossomed, providing us even more finite access to unique information and allowing people of similar interests to connect like never before. And then, just as the Internet was finally becoming easier for folks to understand, the world of blogs emerged, allowing anyone who chose to become a citizen journalist the opportunity to voice their opinions.

Blogs were unique in that they were both the next logical step in “democratizing” access to information on the Internet, allowing individuals such as Perez Hilton the opportunity to find new-found fame. What blogs did is make access to news and information even quicker, as individuals were now posting news-like items. In addition, and more importantly, blogs allowed for individuals to INTERACT with each other, planting the seeds for what is now known as Web 2.0.

So why is this so important? Because up to now, the online world grew comfortable in this information space. Google News gave quick access to this information, as did the various RSS news readers that allowed anyone to subscribe to and receive exactly the mix of CNN, BBC, the Huffington Post and a wide variety of other news sources and blogs, that was right for them.

Then came the Iranian election coverage and Twitter. Remember, the technology of Twitter had recently become more and more advanced, allowing for direct links and short, easy-to-read descriptions of videos, photos, website articles and blogs. The openness, usefulness and power of Twitter was ready to be capitalized on by the “masses” of users of both Twitter and Facebook, and nobody saw it coming.

As was mentioned, Twitter’s power is in the 3rd party programs which interface with and make it more efficient and useful to work with. Taking that to the next logical step are programs and websites such as TweetMeme.com and OpenRiot.com. These sites take all of those millions of Twitters and try to figure out, based upon almost any search combination provided, what are the most RELEVANT Twitters at that moment in time. Since relevance is based upon these programs’ new but developing algorithms as to what is most popular and “Tweeted” the most, these programs have harnessed the POWER OF THE CROWDS in bringing the most current, relevant and in more and more cases, quality information to the average user. Some of the headlines of this week emerged based upon this, asking the question - “Is Twitter the CNN?of the Next Generation?”

Thus, the power of one’s "Tweets" is not in tracking click-throughs of each individual Tweet, but rather posting something worth "ReTweeting" and virally spreading that information far and wide.

As individuals, we have a knack for wanting the best information NOW. Although one can argue the higher quality of a fully fleshed out news story done by the New York Times compared to that of one hundred various blog postings about the same topic, the fact remains that a whole new means of accessing information has been released to the public. And the public is using this access and this technology in ways that were not thought possible just months before.

Now Google is racing to develop even better algorithms than TweetMeme.com, so that they remain relevant in the new world of “real-time conversational search.” Facebook is redeveloping their service yet again, launching a new feature which will allow users to make their status updates available to EVERYONE, the same way Twitters are today. Facebook was caught by surprise in this... they had some high-quality and timely information in their service as well, but it wasn’t available to the public at large. Thus, in the case of the Iranian Election, this information was useless when it came to planting the seeds for what has already become a major world event and could spiral into something even bigger.

So why is this important to any business using social network technologies in their marketing today? Because if you have something important and of quality to say, posting it in your blog or on your website and then putting the headline and link out there on Twitter can become increasingly important each passing day. More and more people use technologies mining these “Tweets” for access to information that is relevant to them. With this technology, some of the final barriers, also known as GATE KEEPERS of information, have been removed.

What can you do today? Besides the headline and link recommendation outlined above, you should spend some time ensuring you are connected to as many key individuals and businesses that are relevant to your business. You should also make a point of following conversations relevant to your industry based upon monitoring key word search terms in Twitter. When you come across a Tweet about an article or blog posting that is relevant to your industry, RETWEETING that Tweet allows you to both participate in this conversation and sets you up as a leader in your field. Being a leader means having more and more individuals and businesses follow what are you doing on Twitter and subsequently follow you more and more in the business and social networking world in general, including Facebook.

So is Twitter a fad? Absolutely not. When viewed from the big picture and interpreted as a truly social, human phenomenon, it’s more than obvious that Twitter has opened up a new frontier in the emerging world of global, immediate access to information, and will be considered a stepping stone to technologies we will be using in the future. That said, leveraging your time and marketing efforts on Twitter today should allow your business to grow and stay contemporary in the world of tomorrow.

Link to article in PDF format: http://www.pinkbananamedia.com/pdf/pbm_web20_twitter_use.pdf

Social Network Marketing Updates for 2009

The concepts of Touch Points and Connections become even more poignant in this new age of Twitter and the recent Facebook updates

There can be little doubt that social network marketing is becoming one of the fastest growing areas in the marketing world today.  Every day, we are inundated with new terms and forced to continue to keep up with the latest in social networking technology, including these new Twitters everyone keeps talking about, and the more recent updates Facebook has launched in order to both stay on top of the growth curve and counter this Twitter phenomenon.

In addition, it is becoming more and more clear that the eyeballs and attention of online users worldwide are continuing to migrate and spend more time in social networking sites than ever before.  Facebook was at 100,000,000 users as of July 2008, and they are now surpassing 200,000,000 today, doubling in the span of just months.  To accommodate this growth, Facebook has made a variety of changes designed to try and anticipate how users can continually manage this greater and greater influx of information in a way that’s still both useful and relevant in their daily lives.  Of course, this accommodation and change is met with greater resistance today as so many people are now personally vested in the functionality of Facebook and don’t want to see key features for staying in touch with friends and business associates become diminished.

That said, Facebook is still the dominant social network for businesses large and small to reach their consumers in ways never thought possible before.  With the new Facebook redesign, a Facebook Business/Fan Page is fast becoming the way to go for companies wishing to have the most impact with online users today.  The new design allows a business to more conveniently present itself similar to how an individual presents himself today, with photos, status updates and even blog feeds imported as Notes.  All of these elements appear in a user’s News Feed, which means that the business has a better chance of staying front and center with their consumer base.  The more popular the elements are (such as a great photo album tagged with multiple people), the more often that element appears in the news feed, as well as appearing on the right-hand column where Facebook now features what it deems the most popular content for a user to view for that day.

Of course, an update for 2009 in the world of social networking would not be complete were it not to discuss Twitter.  This service, which has definitely taken a lead position in terms of what new social network topic people are talking about, allows all of us, individuals and businesses alike, to keep our friends and fans up to date as what we’re up to in business and in life.  The technical term of a Twitter is a microblog, which is simply a small amount of information equal to that which fits into a typical cell phone text message.

One important aspect of Twitter is to have as many people following you as possible... the more that follow you, the more you’re spreading your message out there on the Internet.  So if your company has just posted a new update in its blog, has issued a press release, has an event to announce or simply has something to say, putting it into a Twitter means that you have one new online location from which to get the word out.  And people will hear you and respond almost immediately.

The second power of Twitter is in the non-immediate responses found when using the SEARCH function on Twitter, which was rather hidden by the folks at Twitter until only recently.  You can do a search for key words relevant to your business, such as “gay travel” or “gay business” to find Twitter postings several weeks or months old that are relevant to you and your industry.  Finding these postings allows you to see who is posting what, discovering more about them through their online Twitter bio and link to their website.  It is fast becoming a great way to expand one’s business network to reach individuals not found through some of the more traditional social network sites we’ve been using over the past year including LinkedIn.com and Plaxo.com.

It is this concept of “followers” and “connections” that is fast becoming key in the social networking world.  Without a good number of people relevant to your business staying connected with you and receiving those gentle social network updates you’re sending out by posting status updates, Twitters, photos and link postings online, you would run into the “tree falling in the woods” scenario where if no one was listening, one would question whether the tree actually fell!  The key is to put in the time to develop relevant friends, followers and connections in these and other social networking sites... it is this network of connections that is fast becoming the key differentiator between a successful social networking campaign and one that is just mediocre.  It’s clear that to maintain a consistent network, one must put in the time... thus, as more and more companies are wading into the social network marketing waters and finding initial success, the next logical steps are to increase the time spent (whether that’s hiring an individual to do the work or an outside agency) so that they can continue to maximize the opportunities that are just continuing to expand and grow in this new marketing space.

It is not just Facebook, MySpace and Twitter which have the opportunity to maintain a network of connections.  The selection of which site you choose to upload your business photos and videos is very important as well.  I tend to focus on Flickr.com for photos and YouTube.com for videos.  Flickr.com not only allows for excellent integration of your business photos into a variety of sites online, but it also maintains a strong social network from which you can increase the likelihood that your photos are viewed online.  By uploading your photos onto Flickr and tagging them with key words you want them to be found by, you’ve increased the likelihood of your business photos being put to work for your business.  By putting your web link in with the photo’s description, someone who finds your photos can follow you all the way back to your website.  Lastly, adding your photos to some relevant groups associated with your photos and your business (such as the gay travel group, which currently has over 700 members) will further expand your reach with your photos in ways not possible on other photo uploading sites.

The same applies to YouTube, where your videos can ultimately be set up to drive more and more traffic to your website with the use of tags (key words) when uploading your videos.  These tags allow someone viewing one video to see “similar videos” of which yours would be included.  Thus, if someone is watching a video about “gay Montreal” and your video is also about gay Montreal and tagged as such, your video will probably be one of their automatically selected “similar videos” as well, which online users click on quite frequently as they “channel surf” on YouTube.  By maintaining a strong branding presence on YouTube with the use of these “channels”, your videos will then ultimately bring more eyeballs to your online products and services displayed on your website. 





Gay and Lesbian Social Networking
Advertising - Marketing - Community

For the full-color PDF version of this story, go here:
http://www.PinkBananaMedia.com/pdf/PBM_Web20_Travel.pdf

To subscribe to the PBM Monthly Gay Business Report, go here:
http://www.PinkBananaMedia.com/BusinessReport/

For the annual PBM Gay Market Report, go here:
http://www.PinkBananaMedia.com/MarketReport/

NOTE: This article is part of the Gay Market Report 2009 and is FREE TO USE as long as byline above, credit, logo and link are included with story. Credit Pink Banana Media,

Gay Business Report - April 2009

In This Issue

Social Network Marketing Updates for 2009
The concepts of Touch Points and Connections becomes even more poignant in this new age of Twitter and the recent Facebook updates
There can be little doubt that social network marketing is becoming one of the fastest growing areas in the marketing world today. Every day, we are inundated with new terms and forced to continue to keep up with the latest in social networking technology, including these new Twitters everyone keeps talking about, and the more recent updates Facebook has launched in order to both stay on top of the growth curve and counter this Twitter phenomenon....


Social Network Marketing in Gay Travel
Content ideas for gay travel and destination marketing are quite varied, and can include:

  • Events: you could focus on upcoming GLBT events in your area, including Pride festivals, film festivals and more.
  • Club and Bar Reviews: you could run a series of blog postings highlighting GLBT clubs and bars in your area
  • Restaurant Reviews: you could run a series of blog postings highlighting GLBT and GLBT-friendly restaurants in your area
  • Hotel Reviews: you could run a series of blog postings highlighting GLBT-friendly hotels in your area
  • Destination Attractions and Highlights: you can feature art exhibitions, museum openings and wide variety of attractions and highlights in your area
  • Individual interviews: you could have featured interviews done as blog postings of key GLBT business leaders in your area


Beta: New Tool for Measuring Social Network Marketing ROI
As social network marketing continues to grow in the marketing mix of companies worldwide, the one area that it continually falls short is in measurement and resulting Return on Investment (ROI) for the companies making their initial investments in this space. As a result, our company has embarked on a new project to create one of the first ROI spreadsheets for social network marketing. It’s not easy, as the variables to measure are considerably different from the tried and true banner advertising and e-mail marketing used today....


Other Highlights

  • Promotion of an Event using Inbound Marketing
  • The Power of a Tiny Picture
  • Book Recommendation: World Wide Rave


 Download PDF

How to Turn a Cold Call into a Warm Call Using LinkedIn.com

The new way to research and find the best contacts to start with when making business outreach to a company

First there was Friendster and then there was MySpace. Along the way, Plaxo leveraged its access into your Outlook contact database to launch Plaxo Pulse and Facebook hit the scene going from the college dorm to Main Street USA. In between all of this, chugging along as if it had the entire business landscape to itself, was LinkedIn.com, a site focused on just the business-to-business connections needed in the social networking world. Starting out as a more employment-oriented site, LinkedIn.com has grown in popularity over the past year to become almost the de facto Online Chamber of Commerce, allowing business people from around the world to network and connect in ways not possible just a few years back.

The simplest use of LinkedIn.com is its power in connecting with your business contacts found in your various e-mail address books, as well as connecting with those business contacts of others you've connected to in LinkedIn.com. Thus, over time, your network continues to grow and through LinkedIn.com's InMail and Invitation systems, you're able to contact more and more business professionals when seeking employment, new business and more.

The real power of LinkedIn.com, however, is in its powerful company search feature. Say you would like to target Microsoft or IBM and you're looking for someone in the marketing department. A few years back, the primary resources you would turn to were expensive business directories offered by AdWeek, RedBook and more. Today, your best first place to start when researching a target company is LinkedIn.com's company search. You would type in Microsoft as the company you were targeting, and the search results would then be sorted based upon how close they are to you (1st, 2nd and 3rd degree away from you) and by how many other contacts that individual has.

From these search results, your research would begin. If someone is a 1st degree contact, that means they are directly contacted to you and you can reach them directly using LinkedIn.com's InMail feature. If they are a 2nd degree contact, that means there is someone (or several someones) between you and them that you share in common in your contact list. This someone makes the cold lead a bit warmer… now you actually have a relationship in common.

Out of this array of search results, you would scan the titles of the individuals found to see who is in the marketing department. You'd be surprised at the wide variety of marketing individuals you find. Your next step would be to either send that person an InMail (an upgraded, paid feature of LinkedIn.com when connecting with a 2nd or 3rd degree contact) or ask the person you share in common to introduce you to this contact. Either way, you're one step closer to making a direct connection with someone you'd like to meet to start a business relationship.

The same goes for the 3rd degree contact… as you go down the list, you can either InMail these contacts or request an introduction to them as well. Your 2nd degree contacts should be worked first, however, as the likelihood of success is higher with them. Also, as described above, the list is also sorted by those with the most contacts and works its way down. In this social business world, starting with an individual who has a lot of contacts is often your best strategy to begin with. Be wary, however, of those contacts who seem to be super power users, with many group affiliations and with their e-mail address and their number of contacts posted on their profile where their name would be. These folks are playing LinkedIn.com as a numbers game to connect with as many people as possible, and can be sometimes viewed as a new form of social networking spammers. Try to focus on the "quality" contacts and not the "quantity."

In this fast-changing environment where it seems everyone wants to be our "online friend," LinkedIn.com stands above the rest as a real testimonial to the convergence of state-of-the-art technology with the power of the online network. Used as a tool when making outreach to a company makes it second to none in its class, and with the brain power behind this organization, we can expect even greater things to come in the months ahead.

Side Bar:
Of course all strong social networking sites have developed an equally strong GLBT presence as well. For LinkedIn.com, Dennis Velco has recently launched an incredible GLBT LinkedIn.com Group, found at http://www.linkedin.com/search?search=&groupFilter=63687 . With almost 1,000 members and growing, it is an additional tool in the company research described above, in that when a contact is found who is a member of this group, it gives you an added connection to that person, especially if you're also a member of this GLBT LinkedIn.com Group.

As a spin-off from this LinkedIn.com Group, Dennis has also created a GLBT Group on CollectiveX.com, providing the LinkedIn.com members with additional tools from which to connect with. This group is found at http://glbt-network.collectivex.com .





Gay and Lesbian Social Networking
Advertising - Marketing - Community

For the full-color PDF version of this story, go here:
http://www.PinkBananaMedia.com/pdf/gmg2009-linkedin.pdf

To subscribe to the PBM Monthly Gay Business Report, go here:
http://www.PinkBananaMedia.com/BusinessReport/

For the annual PBM Gay Market Report, go here:
http://www.PinkBananaMedia.com/MarketReport/


NOTE: This article is part of the Gay Market Report 2009 and is FREE TO USE as long as byline above, credit, logo and link are included with story. Credit Pink Banana Media, www.PinkBananaMedia.com/MarketReport/, and please use the following logo linked below:
http://www.pinkbananamedia.com/images/pbmlogo_200.jpg

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