Processed reports are given a crash "signature" which is often indicative of what caused the crash. Because there are so many possible causes for crashes, the best way to get help is to post your crash signature in the forum or live chat.
In the Firefox Location bar, go to about:crashes. A page listing crash reports that you've submitted will appear.
- If you cannot start Firefox, see Firefox crashes when you open it.
- Click on the latest crash under Report ID.
- You will be taken to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing your report, the crash signature will appear under the ID. (e.g. nsCrasher::Crash())
- In the top right corner of the page, click on to search for Support articles that match the crash signature.
When you go to Ask a question about your crash, it's important to provide your crash signature in the forum topic or live chat question. That way, our volunteers will be able to provide help that is specific to your circumstances and you can get help much faster.
EnjOy.. :)
MamoOn..
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