The Power of the Automated News Feed

How Plaxo, Friendfeed and even Facebook utilize 3rd party programs such as Picasa, YouTube and Flickr to keep you up-to-date in this even more fast-paced Information Age
By Matt Skallerud

If you're like many of us out there, you've been using Plaxo for a few years now. It's been a great tool, primarily used by the business community, in keeping one's Outlook up-to-date when your friends and other contacts change jobs, move or even get a new cell phone number. Change jobs and all you had to do was update your Plaxo information in order to get that job update out there to hundreds of your Outlook contacts simultaneously, and vice versa… one of your Outlook contacts moves to a new city, and voila, your Outlook information is automatically updated.



Over the past year, however, Plaxo has expanded its offerings to include a new addition, Plaxo Pulse, found at http://pulse.plaxo.com . What's unique about Plaxo Pulse is that it has started out as a relatively new player in the world of business social networking and has done two things - leveraged its extensive database of Outlook users and offered them something they didn't have access to before… a summary of their friends and business contacts lives pulled from once disparate sources such as Twitter, YouTube and Flickr. Plaxo successfully looked at what made Facebook so wildly popular, which was their incredibly efficient and cutting edge News Feed, and created a more universal version based upon a person's social life as found all throughout the Internet.

Now if you're not familiar with the Facebook News Feed, I'll try to summarize it for you here… it's a tight, efficient compilation of all of your Facebook Friend's activities on the site. When someone uploads some new photos, you see a summary of those photos in your News Feed. When one of your friends becomes friends with someone else, you see a summary of this new relationship as well, and more often than not, you know that other person being befriended as well. Read a great story online you want to share with your friends? You can quickly use the Facebook Post feature to share that story, with thumbnail image and summary, with all of your friends in their News Feed.

It turns out many of those same features are found on the Internet in a wide variety of popular websites being used by millions of Internet users today. Facebook has great video uploading now, but YouTube had it first and has many more videos to be shared. Facebook's Post feature is great, but when it comes to finding some of the best content out there on the Internet, Digg.com has taken a distinct lead in providing tools and features for bringing this content to light. When it comes to photos, both Picasa and Flickr have taken a real lead in this department, allowing their users to share thousands of photos with their friends and family online.

Thus, we have Plaxo Pulse, a compilation of a person's various pieces of content found online, from videos to photos to blog postings to their daily Twitter updates, updated very similar to the Facebook News Feed, but starting with the vast and well connected Plaxo database of relationships you've set up over the years for your Outlook updates. In today's fast-paced world, being able to quickly stay current on what's happening in the lives of those important to you is becoming more and more relevant, both for those with less time on their hands, and for those who want to free up more time to appreciate other aspects of their lives without feeling left behind when they can't devote a few hours per week for those social phone calls we used to do more often in the 90s.

Of course, where Plaxo has taken the lead, others have followed. Another site coming on strong in this space is FriendFeed.com. It is very similar to Plaxo Pulse, but has yet to grow in the numbers needed to hit critical mass and make it a "must go to" site in someone's daily life.

In the GLBT space, our company created PinkBananaWorld.com last year. PinkBananaWorld.com is a site that incorporates both the News Feed compilation discussed above with the power of content aggregation from the variety of GLBT news, blog, podcast and video sources syndicating their content using RSS feeds. In a nutshell, it's designed as a one-stop location for all up-to-date GLBT content as well as a single source for keeping current on one's GLBT friends and family via their photos, blogs, videos and more… content pulled from the sites they use most online including YouTube, Picasa and Flickr.

Ironically, Facebook has seen the power of this universal news feed and has created a similar system, allowing its users to import their updates from YouTube, Picasa, Flickr, Delicious, Digg, Yelp and more. As social networking continues to grow in importance, both from a personal level and a professional level, this sharing of content between sites will become more relevant as sites seek to stay current with where their user base is going and provide them the tools to keep them loyal and coming back. A year ago, it was all about MySpace… two years ago, it was all about Friendster. Where it will be next year is hard to say, but one thing is clear. The importance of the current niche players including Picasa, Flickr, Delicious and Digg is only going to grow as more and more users become accustomed to these new online tools and find that the technology used to tie them all together becomes more and more advanced and ubiquitous, making the Internet the new operating system of the future.





Gay and Lesbian Social Networking
Advertising - Marketing - Community

For the full-color PDF version of this story, go here:
http://www.PinkBananaMedia.com/pdf/gmg2009-plaxo.pdf

To subscribe to the PBM Monthly Gay Business Report, go here:
http://www.PinkBananaMedia.com/BusinessReport/

For the annual PBM Gay Market Report, go here:
http://www.PinkBananaMedia.com/MarketReport/

NOTE: This article is part of the Gay Market Report 2009 and is FREE TO USE as long as byline above, credit, logo and link are included with story. Credit Pink Banana Media, www.PinkBananaMedia.com/MarketReport/, and please use the following logo linked below:
http://www.pinkbananamedia.com/images/pbmlogo_200.jpg

Online Gay Marketing and Web 2.0 Seminar - Long Beach, CA, Ft. Lauderdale and Miami, FL

Marketing to the Gay Community on the Internet?
Looking for valuable insights? A competitive edge?

Attend This Gay Market Seminar
ONLINE Gay Marketing and Web 2.0

LOCATION
Long Beach, CA
Thursday, August 21, 2008 - 2:00 pm to 4:00 pm
Hilton Long Beach
701 W. Ocean Blvd., Long Beach, CA 90831
Snacks included

Miami, FL
Tuesday, September 2, 2008 - 9:00 am to 11:00 am
Wyndham Miami Airport Hotel
3900 NW 21st Street, Miami, FL 33142
Breakfast included!

Ft. Lauderdale, FL
Thursday, September 4, 2008 - 9:00 am to 11:00 am
Embassy Suites Ft. Lauderdale
1100 Southeast 17th Street, Ft. Lauderdale, FL 33316
Breakfast included!

COST: $75

Certainly, everyone is aware of the gay market. You're likely already involved. But how can you "think outside of the triangle" and advance your positioning in this increasingly competitive space?

MySpace FaceBook Friendster Plaxo LinkedIn Orkut WindowsLive

We will be showing you some of the current trends in making outreach to consumers using the latest Web 2.0 tools including MySpace, FaceBook, Blogs, YouTube, RSS/XML and more. Find out how and why other companies are utilizing these technologies to get the word out to consumers online, and learn more about some of the unique opportunities in the GLBT Web 2.0 space in targeting gays & lesbians online.

Some topic highlights to be covered will include:

  • Using Photos as a Marketing Tool on Facebook - the Amplifying Effect
  • Are you using Content related to your organization or business in order to increase your online exposure and search engine rankings?
    • Utilizing the power of photos, blogs and editorial to pump up your marketing efforts
    • How content can become part of your SEO (search engine optimization) efforts
  • Does your website utilize any of the viral, social networking opportunities for visitors to spread the word about your content far and wide?
  • Have you thought about some creative ways to use Online Video to your business advantage?
  • Have you thought about Entering the Conversation with blog and new postings relevant to your industry?
  • Are you using LinkedIn.com to its full potential?

Advanced Online Marketing

Our Speaker

Matthew Skallerud, President of Pink Banana Media, began his career in the gay & lesbian marketplace when he founded GayWired.com in May of 1995. He successfully led GayWired.com into one of the premiere and dominant gay websites worldwide, translating that success to LesbiaNation.com and QTMagazine.com (gay travel site). In 2001, he expanded this online reach by launching a company focused on both developing niche-oriented websites for the gay & lesbian community and helping companies large and small reach these gay & lesbian consumers through this expanded network of websites, which included GayMonkey.com, GaySports.com, Navigaytion.com, PrideParenting.com and GayBusinessWorld.com, just to name a few.

Having sold these sites, his focus is now on the latest in advertising and marketing utilizing social networks and tailoring their opportunities to the GLBT community. Skallerud starts with the basics of banner ads and e-mail, but expands into the more advanced world of blogs, social networking and online video, and how those components can tie into an overall online marketing campaign including banner ads for some of the best performance for his clients.

His goal is to work with companies wishing to increase the efficiency and performance of their online marketing endeavors, using some of the "tried and tested" of the past few years and merging with some of the new, since "new" is where the eyeballs are continually migrating to on a daily basis.

Seminar Link: http://www.pinkbananamedia.com/seminar_fee.cfm

Online Marketing to the GLBT Community in 2008

Each year, one of the highlights of my life is to update this document to reflect the changes that have taken place in the world of online marketing to the GLBT community, both in the US and worldwide. Some aspects of online marketing have really matured and come of age at this time, while others have leapt seemingly out of nowhere to become major players this year.

What I’ll do here is start with the basics and work our way up to some of the new and exciting, more guerilla-style marketing techniques one can employ when trying to reach gays & lesbians on the Internet. Some of these suggestions may only apply to a smaller business, such as online directory advertising, but for most businesses large and small, the majority of the opportunities are quite consistent for each.

Natural Search

I believe this is the first and foremost area any business, large and small, should focus on first. You want to maximize your opportunities for Natural [translated as FREE] Search results, putting your attention specifically at key word phrases an online user should and would use when finding businesses similar to yours. Whether it’s free or paid search, don’t go too wide and too liberal here or you’ll be frustrated, and with paid search, you’ll waste money on click-throughs that mean nothing to your business.

If you’re a gay hotel in Miami, you’ll want to show up in the top 10 results when someone types in “gay hotel Miami”. One way to accomplish this is to ensure that your web designer has programmed your Title Tag with the relevant information about your property. A typical title should be “Your Hotel Name – Gay Hotel Miami” or “Your Hotel Name – Miami Gay Hotel”. Search engines use this title tag as a key part of their information they use to index your site. Second come your meta tags, one for your site’s keywords and the other for your site’s description. Your web designer should have access to this information, but in case he does not, the information is widely available online for your web designer to be maximizing your natural search results.

Remember, natural search placement takes some time. Google uses their own internal algorithm for determining who shows up first, second and third, and this algorithm changes on a regular basis and is kept proprietary [mostly so that website owners don’t try to trick their algorithms]. In general, the more links your site has from other sites Google has deemed important and given a higher Google Page Rank value to, the better. Google has a page rank for all pages of a website, ranging from 1-10. A good site in Google’s eyes is a site with a page rank over 5. Also, how long your site has been online will factor in to your placement in natural search.

There are other, more modern methods one can use to optimize natural search placement, as outlined here in this article under Advanced Online Advertising: http://www.gaylinkcontent.com/storydetail.cfm?storyid=3435



Paid Search

Of course, not all of us can or want to wait patiently to start getting visitors to come to our site when they type in “gay hotel Miami” and thus Google has their Paid Search option. With paid search, a business can create a text-based ad for their gay hotel in Miami, and select a variety of key word combinations one might use to find their hotel. “gay hotel Miami”, “Miami gay hotel”, “gay resort Miami”, etc. are combinations of search terms one could select for this property. Don’t purchase “gay hotel” and don’t purchase “gay Miami”. Both of these terms will cost you more money and the online visitors to your site will be frustrated as your site’s offerings will likely not match what they’re looking for online.

The paid search option is completely based on “pay for performance” and you only pay when someone actually clicks on your ad. With Google, you get to set how much you’re willing to pay per click, which usually ranges from $0.25 to $1.00 per click. You can also set your daily maximum budget amount you’re willing to spend, so that you don’t go overboard and spend more than you can afford. If you tell Google you’re willing to go as high as $1.00 per click on a series of key word combinations you’d like to try out, the beauty of this system is that Google will tell you for each key word combination where your ad would likely show up at $1.00 per click. For popular terms, you’ll then know if you’re going to be Ad #1, Ad #2, etc. right away. For less popular terms, you’ll more than likely be #1 or #2 and pay much less than the $1.00 per click maximum you said you would pay, as the less popular terms simply have less competition paying for those key word combinations. Thus, the term “gay travel” would command a much higher rate than “gay travel Miami” would.

Once you get started with Google Paid Search, you’re then able to see every detail of your campaign in action, including how many people viewed your ad, clicked on your ad and where your ad appeared in context to other ads on that same page. You can then use this information to continually fine-tune your campaign.



Online Directory Advertising

From our example above, the most important thing you want to do right after focusing on your Search Results is to examine which websites do come up on the search term key phrases you are doing research on. Thus, if you are a gay hotel in Miami, you would be researching how well you’re doing for such search terms as “gay hotel Miami”, “gay Miami”, etc. and you would be coming up with a set of other search results for other key websites appearing in the Top 10 and Top 20 search results for these key phrases. So make outreach to those sites! They may offer a wide range of advertising options, including e-mail campaigns and banner ads, as highlighted below. What you will find is that a few of these websites are online directories... basically Internet Yellow Pages serving the online GLBT community. These directories, if properly laid out, will have free listings and paid listings, with the paid listings appearing above and beyond the free listings in the search results, often with more descriptive text about the businesses they are advertising, and including a photo or two and a web link to the business website.

There are online directories for almost every niche in the GLBT marketplace, including LambdaResorts.com and PurpleRoofs.com for hotels and resorts, and GayRealEstateAgents.com for the real estate market. For almost every business niche ranging from travel to real estate to mortgage brokers, there is an online directory serving this niche in the GLBT online community, and the advertising options they offer are often quite reasonably priced and can be very effective in your online marketing outreach.

Online directories that cater to a broader audience include LambdaBusiness.com, GayFriendlyBiz.com, GayBusiness.com, GayYellowPages.com, and GLYP.com. Larger GLBT websites with a strong online directory component include GayBusinessWorld.com, zoom.gay.com and PinkBananaWorld.com/business/.



Banner Advertising

This is still the most traditional form of online advertising today, and I believe will continue to be so for years to come, although I believe you’ll also see more “leveraged” banner ad campaigns undertaken, as described below as “Banner Advertising Plus!” in the Advanced Online Advertising section.

Banner ads still come in various sizes, but the current standards and most common banner ad units used today are the 728x90 leaderboard [measured in pixels], the 300x250 square ad, the 468x60 banner ad and the 160x600 skyscraper ad.

Banner ads are typically sold on a CPM basis [cost per thousand banner ad impressions delivered]. The rates vary based on the ad placement you are making. If you are a realtor in Minneapolis, and you are advertising on only web pages dedicated to real estate in Minneapolis, you won’t find a lot of banner ad impressions to buy, but the quality of the click-throughs coming over to your site will be high. Typically these types of focused banner ad buys are the most expensive, while banner ads purchased as “run of site” on a general GLBT website would be the least expensive. Rates typically range from $5 to 15 CPM, and some sites do have minimum ad buys of $500 to $1000 on the low end and $10,000 on the high end of that minimum.

There are various methods from which you can purchase banner advertising. You can go direct to the website of your choice and request a proposal. This will often be the most effective and best customized campaign your company can buy, as you have a direct relationship with the publisher. You can also utilize an online media placement firm to do the buying for you, or you can place with any one of a number of advertising networks. In the gay media placement space, there is Pink Banana Media and Rivendell Online handling strategic online ad placement, and in the gay network space, there is the Gay Ad Network as well as a gay division in BlogAds.com. These companies can place your banner ads on a wide variety of websites and blogs within their network, and at times can even target based on geography [geotargeting], gender and more. They can also implement frequency caps so that your ad only appears a set number of times for the individual consumer viewing your advertisement.

During, and at the end of the campaign, the measurements you will receive from your ad campaign will be banner ad impressions delivered by each site, and the click-through rate measuring how many individuals clicked on the banner ad and went to your site. Typical banner ad click-through rates are 0.5 – 1.0%. Further measurement and analysis would typically be done on your end using your own website analytics. There are a variety of high-quality website analytics programs out there, including one by Google. These analytics programs can then tell you where the user clicked over to, how long they stayed on your site, and with some programs, if they actually made a purchase.



E-Mail Advertising

E-Mail advertising is the modern day direct marketing of choice. There is nothing to print and nothing to physically mail out. Everything is sent via e-mail, and thus the trick is to work with an e-mail list that is best suited for your product or service.

To start, the best e-mail lists for you to market to will be your own. You can capture e-mail addresses directly from your own website, utilizing various enhancements to boost e-mail capture such as online sweepstakes, contests, quizzes and more. Offering such compelling features such as a “vote for your hottest male celebrity of the week” can really boost membership to your site and thus your e-mail lists, as you can require anyone wishing to vote to be a registered member of your site. Single opt-in e-mail addresses means that you accepted everyone at face value who has submitted their e-mail address to you. Double opt-in means that you confirmed via e-mail with the recipient that he/she wishes to be on your list. Double opt-in is considered an industry standard nowadays to ensure that the recipients of your e-mail advertisements and newsletters won’t consider your e-mail as spam.

If you currently have a campaign utilizing your own internal e-mail lists, it’s now time to consider looking outside for other lists you can send your message to. The first step is to identify those sites which are best aligned with your message, i.e., if your product or service is travel related, then focusing on e-mail lists from travel websites only would be a good start. If your product or service is about “adventure travel”, finding a list that specific might not be easy to do and if found, the numbers might be too low, so consider widening your reach, especially when targeting the GLBT community [targeting gay travel is really targeting a “niche within a niche!”]

Once those sites are identified, you can then request a proposal for those sites to deliver your e-mail message. Typical rates are from $15 – 50 CPM, and the minimum ad buys with e-mail are often less than with banner advertising. You can send the websites you choose to advertise with a finished HTML e-mail of your design, or you can send them plain text and either have the plain text sent out, or have the websites customize this text with a photo or two, based upon their e-mail template.

A well designed e-mail is one that integrates text with imagery in a clean, concise format. Too much scrolling down to read a message results in a lower click-through rate. You want the majority of your message to be easy to read and “above the fold”, viewable without scrolling.

What can be measured in an e-mail campaign is how many were sent out, the open rate [how many recipients actually opened and viewed the e-mail], and the click-through rate. Typical open rates range from 20-30%, while click-through rates range from 10-15%. With some programs, you can even determine which individuals opened your e-mail and how many times the e-mail was forwarded to a friend.

The page [or pages] that are viewed when someone clicks on a link in the e-mail is called a “landing page.” The concept of landing pages is important. You want the message viewed for each individual link to be relevant to the subject, meaning if the link says “click here to view our online calendar”, don’t take them to the front home page of your website and make the user “find” the online calendar. Always link directly to the web page on your site that is the most direct “call to action” and is directly relevant to the message the user is reading about.

As a side note, e-mail testing is quite common nowadays. Say you were to send your e-mail out to 100,000 recipients. If you weren’t 100% sure which message was the best one to send out, you could send a sampling of 10,000 recipients one message, and a 2nd sampling of 10,000 recipients a 2nd message. You could then confirm which one performed best and then settle on that campaign message for the remaining 80,000 recipients.





Gay and Lesbian Social Networking
Advertising - Marketing - Community

For the full-color PDF version of this story, go here:
http://www.PinkBananaMedia.com/pdf/gmg2009-OnlineMarketing.pdf

To subscribe to the PBM Monthly Gay Business Report, go here:
http://www.PinkBananaMedia.com/BusinessReport/

For the annual PBM Gay Market Report, go here:
http://www.PinkBananaMedia.com/MarketReport/

NOTE: This article is part of the Gay Market Report 2009 and is FREE TO USE as long as byline above, credit, logo and link are included with story. Credit Pink Banana Media, www.PinkBananaMedia.com/MarketReport/, and please use the following logo linked below:
http://www.pinkbananamedia.com/images/pbmlogo_200.jpg

Spotlight on Gay Las Vegas 2008

Las Vegas has long been known as "The Entertainment Capital of the World," but these days the desert destination boasts much more than strippers and Cher concerts - especially for its growing LGBT community.

While there are no hard and fast numbers on how many LGBT residents live in and around Clark County - in which Las Vegas is located - it's estimated that 10 percent of the area's 1.7 million residents call the desert paradise home. The region is also one of the fastest growing in the United States according to the U.S. Census Bureau's 2006 study (500-600 new gay residents are reportedly moving to the area every month), which ranked Las Vegas proper as the 28th most populous city in the nation.

Driving Las Vegas' steady economy is the confluence of tourism, gaming and conventions, which in turn feed the retail and dining industries - industries that employ much of the city's residents and keep tourists busy. Among travelers, Sin City is consistently the second most visited U.S. destination for gay and lesbians after New York City, according to the 12th Annual Gay and Lesbian Tourism Study conducted by San Francisco-based Community Marketing Inc., a gay market research and development lab. In addition, McCarran International Airport, which serves the Vegas area, was ranked 14th in the world for passenger traffic, with 47,595,140 passengers passing through its terminal last year.

Off the famed Strip, business booms in other areas, including the legal services industry, which provides bail, marriage, divorce, tax, incorporation and other services. Technology companies, such as Bigelow Aerospace, CommPartners and eVital Communications, also are growing their presence in the area. This influx of new business is likely due to Clark County's favorable tax climate, which assesses only a 7.75 percent sales and use tax, exempting food for home consumption and prescribed medical goods. Nevada also claims the lowest tax rate of any state in the nation, with no personal income, inheritance, gift, estate, franchise, inventory or corporate taxes.

While gay life in Vegas - though scarce until recently - is scattered on and off the Strip, its unofficial gay district, known as the "Fruit Loop," serves as the heart of Vegas' LGBT community. Located near the intersection of Paradise Road and Naples Drive, this strip mall is home to a variety of clubs, bars and a bookstore frequented by a diverse crowd seven days a week. On the other side of town, the Commercial Center, located on Sahara Ave., provides even more alternative outing options.

Popular bars and clubs include Freezone, featuring the Queens of Las Vegas, the longest-running drag show in Sin City; Piranha Nightclub and 8 ½ Lounge, where free drinks are often given to those who imbibe in the underwear; Badlands Saloon, attracting a country-western crowd; Gipsy, voted 'Original and Legendary Gay Nightclub' by GayVegas.com; Goodtimes, which plays a variety of music, including'80s and industrial; and Girl Bar, Vegas' only lesbian dance party, held Saturday nights at Krave Nightclub, the only alternative hot spot located on the Strip.

In the print media, Vegas has only one major publication targeting the LGBT community. QVegas - a monthly, full-color, glossy magazine - has served as the voice of the LGBT community in southern Nevada since its inception in 1978 as the Bohemian Bugle. Over the past three decades, QVegas has changed names and publishers, but has remained a constant force in the local community's fight for equality and acceptance, both within the Las Vegas area and the world at large. The magazine's overseeing entity, Stonewall Publishing, also created the first successful gay community business directory as well as a number of special event guides. Integral figures at QVegas include Kelly McFarlane Smith (Publisher), LuAnne Austin (Advertising Director), Chris Campbell (General Manager) and M. Cory Burgess (Editor/Creative Director).

Politically speaking, the State of Nevada has enacted non-discrimination laws, protecting individuals against discrimination based on sexual orientation but not gender identity. The state government also permits single LGBT individuals to adopt and does not explicitly prohibit same-sex couples from adopting; in some jurisdictions, such as Clark County, an LGBT man or woman can adopt his or her same-sex partner's child. In addition, the state will issue new birth certificates to post-operative transsexuals. Nevada law does not, however, address school issues relating to sexual orientation or gender identity, and the state constitution bans the recognition of marriages between same-sex couples; there are no other forms of relationship recognition for same-sex couples in state law or policies.

Major events held in Vegas annually include Las Vegas Pride, which generally spans from mid-April to early-May and features a wide array of activities and entertainment including an art show, an all-ages "Skate Night," bingo, a parade, festival, the official "Pride Ball," and the Threads of the Community fundraiser. More recently established, "Gay Days & Nights Las Vegas" takes place over the Independence Day holiday weekend and is presented by Cirque du Soleil, Travelocity, host hotel Paris Las Vegas, and QVegas magazine. Weekend activities include cocktail parties, fashion shows, gay excursions and desert discovery adventures, among a host of other available options, all which benefit the Gay & Lesbian Center of Southern Nevada, Las Vegas Pride and the Liberace Foundation.

Though Vegas lacks the centralized LGBT social area that most major metro areas contain, the city is ripe with resources for its active community. The aforementioned Gay & Lesbian Community Center of Southern Nevada offers a focal point for the variety of gay and lesbian organizations found throughout the greater Las Vegas Valley area, including the Human Rights Campaign, which manages a hub within the city, and Parents, Families, Friends of Lesbians & Gays (PFLAG). Other organizations, such as the Imperial Royal Sovereign Court of the Desert Empire, Lambda Business & Professional Association, Nevada Gay Rodeo Association, and Sin City Q Socials, cater to a variety of varied interests within the LGBT community.

Larger Fortune 500 companies with strong diversity initiatives for gay & lesbian employees include:

Company CEI Rating* Fortune 500 Rating
Harrah's Entertainment 100 254
Sierra Health Services 88 943
MGM Mirage 85 315

CEI Rating: HRC Corporate Equality Index is a tool to measure how equitably companies are treating their gay, lesbian, bisexual and transgender employees, consumers and investors.

PRINT
QVegas Magazine: www.QVegas.com
Vegas Gay Yellow Pages: www.VegasGayYellowPages.com
INTERNET
www.GayLasVegas.com
www.VegasOneSource.com
www.gaylasvegasonline.com
EVENTS
Las Vegas Pride: www.lasvegaspride.org
BUSINESS ASSOCIATIONS
www.lambdalv.com
ORGANIZATIONS
Gay & Lesbian Community Center: www.thecenter-lasvegas.com

Article by Michael Knipp


Gay and Lesbian Social Networking Advertising - Marketing - Community

For the full-color PDF version of this story, go here: http://www.PinkBananaMedia.com/pdf/gmg2008-LasVegas.pdf

To subscribe to the PBM Monthly Gay Business Report, go here: http://www.PinkBananaMedia.com/BusinessReport/

For the annual PBM Gay Market Report, go here: http://www.PinkBananaMedia.com/MarketReport/

NOTE: This article is part of the Gay Market Report 2009 and is FREE TO USE as long as byline above, credit, logo and link are included with story. Credit Pink Banana Media, www.PinkBananaMedia.com/MarketReport/, and please use the following logo linked below:
http://www.pinkbananamedia.com/images/pbmlogo_200.jpg

How is Social Media Changing the Face of Marketing?

For many years, traditional marketing was in the form of one-way communication. Through public relations and advertising campaigns, companies put forth value propositions to generate market appeal, attract and retain customers, and drive sales by talking “to” their potential customers. However, with the rise of social media such as blogs, online forums, and social networks like MySpace and Facebook, the voice of the consumer is quickly drowning out those carefully crafted company messages. With 3.5 million brand-related conversations taking place online daily in the United States, companies are realizing that marketing to today’s technology-driven consumers means engaging in two-way communication and talking “with” their potential customers.With the rise of social media, the transparency of information is increasing and companies are not able to hide behind their branding experts any longer. The successful companies of the future are going to have to establish a sense of community with their customers, listen to their concerns, and get them involved in the company. Indeed, with democratization of information through social media, marketers are finding that consumers expect to engage in dialogue with brands rather than merely listen passively. Marketers who leverage these tools are showing their markets that they are not merely window-dressing when it comes to expressing an interest in their customers.

Why Should Companies Include Social Media in Their Marketing Plans?

More and more forward-thinking marketers are realizing that social media platforms are ideal for building community and soliciting consumer feedback. They start by leveraging blogs, in particular, both to open communication lines between their company and the consumer, as well as to communicate in “short-form” editorial, which is becoming more and more prevalent as the written content of choice for today’s online consumers. Because blogs are interactive and allow consumer feedback, these blogs become virtual water coolers and a meeting point for troubleshooting, relaying feedback, and offering ideas for improvement, which can result in products and services that are more relevant and useful to the consumer. Not only does this new level of “conversation marketing” enhance customer satisfaction, but it also builds community. End users feel they are a part of the company’s process and become evangelists for the brand.

What are the Rules of Engagement for Marketing through Social Media?

Though technology-based companies were the pioneers of engaging consumers through social media, many household consumer brands have taken the leap now as well. From Facebook profiles to podcasts to virtual stores in the Second Life virtual world, mainstream companies like Coca-Cola, Ford Motor Co., Toyota, Whirlpool, and Target are tapping into the online action. These companies have learned – and some have learned the hard way – that promoting your brand through social media requires chucking out old marketing rules of thumb and adopting new rules of engagement.

But what about the negative commentary someone could post about your company? A surefire way to nip negative commentary in the world of social media is to make sure your promise matches your experience. However, in the event that you uncover unfavorable comments floating in virtual space, damage control in social media operates pretty much like it would with any other medium. You must catch the negative commentary early on, listen carefully to what is being said, and then react accordingly. If you ignore it, the momentum of the commentary will only get stronger and worse. Even though you might be drawing more attention to the problem initially, you’ll actually increase customer loyalty if you address it and respond. That says to the consumer, ‘We’re working on it. We hear you.’ And if you can’t change whatever prompted the negative comments, you have an opportunity to explain to your customers why that change can’t be made. This type of proactive engagement with your customers makes you a leader, not a follower.

Are Certain Types of Social Media Tools Better than Others?

As with any marketing plan, it’s important to take the time to study and participate in all types of social media as an audience member before engaging in marketing to those audiences. The core marketing principles of yesterday apply to marketing to tech-savvy consumers today: Identify your audience and then find the best way to reach the largest group in the most efficient way possible. As a general rule, bloggers are very targeted to niche groups, whereas social networks tend to be very broad.

Just as marketers study the media kits of newsstand publications before placing an advertisement, they should also find out which blogs, Web sites, or social networks their current and potential customers are engaging in. Audio or video podcasts can be ideal for brands that need a personal touch — a “face” to which consumers can relate. They can create a stronger personal connection between the team members behind the brand and their audience. Social networks can be good channels for disseminating special offers and company information that might not be worthy of a press release but is still interesting enough to share with consumers on a particular network. Like viral videos, social networks make it easy to spread interesting content to friends. This content will have a natural advantage in breaking through market noise, and if it’s a positive impression, it will be given more credibility than highly crafted marketing messages.

Summary
Social media is changing the face of marketing. The carefully crafted messages of yesterday are giving way to a more open dialogue between companies and consumers. As more of the marketplace embraces communication through blogs, online forums, and social networks, more consumers are giving unfettered feedback about companies and their products every day. Companies that don’t participate in these conversations are neglecting the reputation of their brand and opening the door for competitors to come in and build more meaningful relationships with their customers.

Before engaging in social media, companies need to explore the various options available and decide which methods will likely have the greatest impact on their target audience. No matter which avenue they choose -- a blog, a podcast, a store in a virtual world, or whatever else -- marketers need to think ahead and be sure they’re devoting the appropriate resources to ensure that their content is relevant, engaging, and frequently refreshed. That’s how to fulfill every marketer’s dream – by keeping consumers coming back for more.


Gay and Lesbian Social Networking Advertising - Marketing - Community

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How To: Web 2.0 Marketing Examples

Example: Pride Posters


I would select say Famous African-American LGBT posters (http://www.survivorposters.com/shop/item.php?item_id=225&category_id=48). I would then create a blog specifically for this topic only, and populate the blog with a mix of highlights of key LGBT African Americans that are on the poster, as well as grabbing current news items for this topic. The blog can use information from sources such as Wikipedia for the individuals.

I would then create one story per month that was written about either one of the LGBT African Americans and/or a story that is more in-depth that comes from news related to LGBT African American key figures (something they do, a death, etc.). This story would be posted on your site, the blog and gaylinkcontent.com and made available for free, with a link and logo to your site.


After a few weeks, you would then look at how your search engine placement (natural search) is doing for search terms based upon those LGBT African Americans. You should have several placements by this time. Then, take a look at other sites appearing in those search results… are any of them available to you for advertising, as well as getting your editorial stories included with the ad buy as well?


Lastly, are there other websites that aren’t necessarily search engine friendly, but are strong in the LGBT African American community nonetheless… especially those sites that might be related to the historical figures in your poster?


Separately from this, I would recommend creating a Facebook Group specifically for the Famous African-American LGBT topic. Populate it with the links to the blog and editorial postings highlighted above. In addition, if there were any events associated with this topic that you could attend, shoot photos at and upload to the Facebook Group, all the better for getting more members into your Facebook Group, utilizing the viral nature of photos on Facebook. Remember, the more members you have in your Facebook Group, the more people you can do direct marketing to based upon this topic.

Spotlight on Gay Los Angeles 2008

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Known throughout as the home of Hollywood, entertainment capitol of the world, Los Angeles also plays host to one of the largest urban gay and lesbian populations in the world. With a population of over 15 million, Los Angeles’ gay community is as diverse as its various local regions. From the city style lofts of Downtown to the relaxed beaches of Santa Monica, each segment of this sprawling city seems to have its own unique gay subculture.

Today, however, West Hollywood stands as the central gay region of Los Angeles, bordered by Robertson Blvd. and La Brea Ave. on Santa Monica Blvd. Locally known as WeHo, this gay friendliest of cities offers a haven of gay owned, operated, and friendly businesses catering to the GLBT community. Since becoming incorporated in 1984, the city of West Hollywood and its local government have been committed to preserving and uplifting its vibrant gay culture. Annual city events such as Gay Pride and the huge Halloween street festival are among the many city sponsored events. On any regular evening though, popular starting places include The Abbey, a staple of West Hollywood whose recent expansion has further proven its dominance as “the gay bar” of West Hollywood, and Fiesta Cantina catering to a more casual and youthful crowd. As the night progresses though, bars grow to include the Here Lounge, East-West, Eleven, Rage, and the Motherlode.

There are many well established gay businesses on Santa Monica Blvd., including A Different Light Bookstore, Drake’s, the French Marketplace and many more. Other gay friendly features of the famous Santa Monica Blvd. include a variety of popular eateries such as Bossa Nova, Basix, and Tango Grill to name a few. Popular daily hang outs such as Cafe Marco, Starbucks, and The Coffee Bean are also all located within close vicinity to each other. And of course, not forgetting LA’s emphasis on health and beauty, two of West Hollywood’s most popular gyms, Crunch and 24 HR. Fitness, are packed daily with GLBT members. Moreover, besides the Ramada Hotel centrally located on Santa Monica Blvd. and the London Bel Age located on San Vicente and Sunset Blvds., the local San Vicente Resort is one of the nicest gay resorts, located right in the middle of West Hollywood. As well, the local West Hollywood CVB helps promote gay travel and tourism to these and other hotels in the West Hollywood area, including the House of Blues, The Standard Hotel, and the Chateau Marmont.

Located just slightly more east of Weho is the city of Silverlake, an area that has always had a decent gay & lesbian presence, but has grown over the years as home prices remained slightly more affordable in this part of town. As an older portion of Los Angeles, one filled with much character, Silverlake represents the unique intersection of two distinct gay communities. On one hand there is an emerging gay youth culture centered around the arts and known for setting the latest trends in fashion and style, while on the other, there is the bear, leather, or more mature gay male community who inhabit the same space.

Each year these two worlds come together at an enormous two-day, summer street festival called Sunset Junction, named after the intersection of Sunset and Silverlake where the city limits officially begin. Since 1980, like the city itself, this street fair has been a virtual promenade of diversity – Latino families, leather daddies on cell phones, punks pushing strollers, drag queens, and Westsiders curious about the fuss. With three live-music stages, over 200 vendors’ booths selling everything from tamales to Greenpeace literature, and a crowd of over 200,000, this high energy event has become a must do on the gay events calendar.

Silverlake, however, also has a variety of established bars and restaurants such as Casita Del Campo, where Mexican food and cocktails might be followed by a drag show, or MJ’s Bar where alternative fun is always the theme. Other bars such as Akbar offer a more local or neighborhood friendly appeal.

On the other side of town, over in Santa Monica and Venice Beach there are a few smaller gay bars such as the Roosterfish where its most frequent visitors are the beach-going locals. Another large draw is Will Roger’s Beach in Santa Monica. Every summer this section of the beach, known by the community as a gay friendly hang out, becomes the place to be and be seen.

Much like the small local environments of Santa Monica and Venice, The Valley, as it is referred to by the San Fernando Valley residents, has its own smaller gay scene. Located just over the Hollywood Hills which separate it from West Hollywood, the Valley has much more of a suburban feel to it. There are numerous shops up and down the renowned Ventura Blvd., and some of the prominent nightlife stops would have to include Oil Can Harry’s. Also, since many of the major film and production studios exist there, in Burbank, many of the GLBT members who make up a huge part of the entertainment industry have also made it their home residence.

Lastly, just south of Los Angeles are Long Beach and Orange County. Again, though they are both much more suburban than their Los Angeles counterpart, they contribute greatly to the Los Angeles gay & lesbian scene and have some of their own local gay communities. Long Beach, for instance, has its own strong gay community with several bars and restaurants such as Falcon, Silverfox, and Hamburger Mary’s. Further south in Orange County, Laguna Beach has always been a small gay mecca, even though the gay establishments have mostly gone.

Beyond these individual communities, though, there are a number of events which draw large GLBT crowds from all over the city. Outfest is a leading showcase for diverse, international gay, lesbian, bisexual and transgender film and video. Outfest produces the oldest and largest continuous film festival in Los Angeles, featuring more than 200 feature and short films, nine venues and attendance of over 40,000 people. Since 1982, Outfest has presented 4,000 film and video titles for audiences of more than half a million people. As a non-profit organization Outfest’s goal is to build bridges among audiences, filmmakers, and the entertainment industry through the exhibition of high quality gay & lesbian films.

Another prominent event is A Cracked X-mas, put on by The Trevor Project in the month of December. A Cracked X-mas brings together some of Hollywood’s funniest comedians and talented musical performers to benefit The Trevor Project, a nonprofit organization, dedicated to its mission of promoting tolerance for gay and questioning teenagers and aiding in suicide prevention among that group. Past Cracked X-mas celebrants have included Gillian Anderson, Debra Messing, Margaret Cho, Ellen DeGeneres, Melissa Etheridge, Allison Janney, Sarah Michelle Geller, Drew Carey, Megan Mullally, Kathy Griffin, Holly Hunter, Camryn Manheim, and Sir Ian McKellen.

As mentioned above, Los Angeles also has two major gay pride parades and festivals, one in Long Beach at the end of May and the other in West Hollywood during the month of June. Yearly, each draws a diverse GLBT crowd of hundreds of thousands.

In terms of the gay business community, Los Angeles now has a formal gay chamber of commerce. The LAGLCC is now a well established association with GLBT interests in mind.

Larger Fortune 500 companies with strong diversity initiatives for gay & lesbian employees include:

Company CEI Rating* Fortune 500 Rating
Amgen 85 171
Applied Materials 93 274
Health Net 93 189
Hilton Hotels 95 296
IndyMac Bancorp 100 722
KB Home 75 228
Mattel Inc. 88 406
Northrop Grumman 100 73
PacifiCare Health Systems 68
Ryland 30 467
Toyota Motor Sales 100
Walt Disney 100 64

CEI Rating: HRC Corporate Equality Index is a tool to measure how equitably companies are treating their gay, lesbian, bisexual and transgender employees, consumers and investors.

The gay media of Los Angeles, on the other hand, is well established. Two of the primary publications serving Southern California are The Blade and Frontiers News Magazine. Some of the more prominent weekly and bi-weekly magazines are Odyssey, a guide to the gay nightlife and social scene gossip, In Magazine, known for its articles covering pertinent community issues, and Cybersocket which focuses primarily on online gay interests. Other notable publications include Metrosource and Adelante Magazine.


In terms of gay tourism publications, Los Angeles has the Los Angeles Gay FunMap, published by Columbia Fun Maps. Providing both an advertiser-supported, detailed gay map of Los Angeles and coupons for local gay/gay-friendly businesses in the Southern California area, the Fun Map is one of the best pocket companions for the gay Southern California traveler.

Finally, there are a number of charitable and community organizations who have prominent standing amongst the GLBT community, often drawing attention to a community cause through events and entertainment. Such organizations as those mentioned above and, perhaps the most prominent charity, AIDS Project Los Angeles (APLA) are responsible for creating some of the areas most important events. The APLA’s AIDS Walk Los Angeles is one of the most well-known. Also, the L.A. Gay & Lesbian Center, located in Hollywood, offers an array of services to the GLBT community, ranging from HIV/STD prevention and testing to community outreach programs.

PRINT

Frontiers News Magazine: www.FrontierNewsMagazine.com

In Los Angeles: www.INMagLA.com

Clout Magazine: www.cloutmagonline.com

Metrosource LA: www.MetroSource.com

Adelante Magazine: www.AdelanteMagazine.com

Odyssey: www.odysseymagazine.net

INTERNET

www.westhollywood.com

EVENTS

Long Beach Pride: www.LongBeachPride.com

Los Angeles Pride: www.LAPride.org

Los Angeles Gay Rodeo: www.larodeo.com

Santa Barbara Pride: www.GaySantaBarbara.com

Outfest: www.OutFest.org

Sunset Junction: www.sunsetjunction.org

BUSINESS ASSOCIATIONS

www.laglcc.com

www.lbcbn.com

www.wehochamber.com

ORGANIZATIONS

The Trevor Project: www.thetrevorproject.org

La Gay & Lesbian Center: www.laglc.org

AIDS Project LA: www.apla.org

A Different Light Books: www.adlbooks.com


Gay and Lesbian Social Networking Advertising - Marketing - Community

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July 2008 Gay Business Report

In This Issue

Advanced Online Marketing
Integrating banner advertising with blogs & editorial, social networking, and search engine optimization
Illustrating how all of these components can now fit together into one complete online marketing solution, using some of the most advanced concepts in online marketing today and designed to maximize a campaign's online reach, its effectiveness and its bottom line....

PressPassQ.com Feature Story
California’s marriage gold rush: GLBT media in the Golden State just might strike it rich as couples legally wed
The numbers from California are staggering. More than 51,000 same-sex couples are expected to marry there over the next three years, according to a recent UCLA Williams Institute report. Add to that number an additional 67,000 marriages from out-of-state couples. Altogether, California's wedding industry will grow by approximately $684 million in direct spending and perhaps create 2,100 new jobs. At the same time, marriage equality would add $64 million in revenue to the state budget. For the marriage business, a new California gold rush is on....

News Highlights

  • LGBT Marketing National Webinar 2008
  • Matchmaker, Matchmaker… With the Gay/Lesbian Attitude Hotels Brand, Find Out Ahead of Time Who You Could Be Sleeping Next To!
  • NLGJA Plans 5th Anniversary LGBT Media Summit Program
  • ChicagoPride.com Celebrates Five Years of Service to the Community
  • Amro Worldwide and Out Now Have an Underground Message for Heinz: So Gay? So What

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